Renewal and evolution of the OneTrust consent management solution for the Renfe Group

Summary

The tender concerns renewal and evolution of Renfe Group's OneTrust consent management solution. It covers renewing the corporate OneTrust subscription, maintaining current configurations, parametric settings and integrations, and upgrading the service to meet new channel needs, including mobile apps. The contract includes professional services for the evolution of the solution, central administration, and user consent management capabilities, along with ongoing technical support, incident handling, updated technical documentation, and best-practices advisory. A professional services package of 80 hours is included for the duration of the contract, and there are defined service levels with incident response times, including 24/7 support for critical incidents. The maximum estimated contract value is 49,500 EUR (excl. VAT).