Licences and maintenance service for the application and intranet of the maintenance management program

Summary

This tender concerns a digital platform for municipal incident management and maintenance services. It includes licensing and maintenance for the application and intranet, installation, configuration, ongoing support and updates, data migration, and user management. The platform must be accessible via web and mobile devices and be integrable with existing municipal processes. It covers geolocation, notifications, reporting, inventory management, and space reservations with citizen interaction via mobile app and web portal. The contract requires migration of historical data (approximately 17,000 incidents and 11 inventories), cloud/SaaS hosting with high availability (99.9%), data migration demonstrations (video) and training, and adherence to data protection and interoperability standards (GDPR).