Technical specifications for the maintenance of the Rittal Blue E+ climate control system

Summary

This tender concerns the maintenance services for the Rittal Blue e+ climate control system installed at the Ayuntamiento de Galdakao (serial 136336), comprising preventive and reactive maintenance over a two-year period for a single unit mounted in the ceiling. The contractor must possess technical qualifications including manufacturer-trained personnel or an authorized certification for Rittal Blue e+ handling and system parameterization, and diagnostic tools with the original Rittal service software and physical interface connections. The scope includes at least one full preventive visit per year, covering general condition assessment, parameter measurements, event-memory readouts via the service software, firmware version checks and application of critical manufacturer updates, refrigerant circuit inspection and leak testing, and cleaning of filters and critical components; a technical report identifying the machine (model and serial number), a detailed checklist signed by the technician, and a proposed predictive maintenance plan. An annual additional filter cleaning is required irrespective of the preventive visit. The contractor shall provide a telephone and technical support (8x5) with response times: critical stop – not specified (NBD); non-urgent stop – 2–3 days. If on-site repairs are required, a report will be produced detailing the fault and required repairs; labour, travel and parts costs for such repairs are excluded from the contract price.