Alfresco platform license and migration, support and maintenance services

Summary

The tender concerns the supply of Alfresco platform license and migration, support and maintenance services. The contract includes providing Alfresco Content Services Enterprise Edition license for 50 users, migration from Alfresco Community to Enterprise, and comprehensive technical support and maintenance including 24/7 incident resolution under SLAs, high-availability clustering, ENS compliance, and migration of all documents, metadata and workflows. It also requires Hyland partner status (Strategic Partner or Gold Partner), a Plan of Devolution, a Plan for service return, and a 1600-hour support bundle over a 4-year term. The bidder must demonstrate qualifications including the Hyland Strategic Partner/Gold Partner status and provide the specified documentation such as migration plan, service return plan, and ENS ALTO certification.