Maintenance service for the communications network, IP telephony and cabling

Summary

Object: ENSA maintenance service for the communications network, IP telephony and cabling. The bidder must provide corrective and preventive maintenance, device management, documentation, security management, and coordination with manufacturers and subcontractors. The contract requires a team with at least five years of experience, compliance with quality and safety standards, and disaster-recovery planning. Activation period up to 20 days; 8x5 service; on-site two technicians (4 hours per week) and 2 hours of remote support; 24/7 remote support in catastrophe situations. The scope includes Avaya S8800 Server, ASTERISK, Gateway G650, FortiSwitch, FortiAP, Fortigate and MPLS networks.