Maintenance of Juniper Mist LAN and WiFi network equipment

Summary

The tender concerns maintenance and technical support for ENSA's LAN and WiFi network infrastructure based on Juniper Mist. The contractor shall ensure availability, security and operational continuity, including 24x7 incident reception and logging, diagnosis and resolution in 8x5xNBD, technical support for incidents and inquiries, repair or replacement management via RMA with the manufacturer, preventive maintenance, firmware updates, network documentation updates (inventory, configurations, firmware, topologies), and governance of documentation and security. The contractor must provide a multidisciplinary team with at least five years of relevant experience, and comply with ENSA security and data protection requirements.