Supply and maintenance of an intelligent centralized waiting-time, agenda and appointment-booking management system for San Pedro del Pinatar City Council

Summary

The tender covers the supply, installation and maintenance of a single integrated system for managing queues, agendas and appointments for San Pedro del Pinatar City Council. The contractor must provide touchscreen queue-ticket dispensers, thermal printers, floor displays, virtual service terminals, cloud-based SaaS software, an appointment-booking web portal and statistics and dashboard functions. The scope includes installation, configuration, data migration, training, ongoing maintenance and support, with incidents to be resolved within 24/48 hours. The initial contract term is one year, with up to three one-year extensions. The annual base budget is EUR 15,000 excluding VAT, or EUR 18,150 including 21% VAT. Tenders must be submitted electronically within 15 calendar days, and the price carries up to 65 points while technical improvements carry up to 35 points. Bidders must meet the registration, turnover and previous-experience requirements and provide the required declarations and evidence.