Reception and telephone answering service procurement

Summary

This tender concerns the provision of a reception and telephone answering service at the Margen Izquierda Business Development Center facilities. The service will be provided by two staff members across two shifts: 08:00–16:00 and 16:00–22:00, on weekdays; the service does not operate on December 24 and 31. The core duties include reception of visitors and access control, provision of general information, maintaining the reception desk and entrance area, guiding visitors to the offices within the center, informing about activities and events, handling and routing calls via the switchboard, updating databases of telephone contacts and locations, supporting the events center (credentials issuing, space reservations and approvals), managing the loan of electronic equipment, handling mail and documents, and managing software for access control, visitor management, and notification systems. Additionally, the bidder must be prepared to participate as part of the First Intervention Team (EPI) in the center’s PAU emergency plan and comply with applicable data protection and occupational safety laws (Instruction 1/96; Royal Decree 1720/2007; Law 31/1995; Law 54/2003; Royal Decree 171/2004).