Framework agreement for bicycle leasing

Summary

The tender concerns a framework agreement for leasing bicycles to Dortmund municipal employees for private and business use. The service includes supplying bicycles, insurance, maintenance and repairs, order, return and claims handling, disruption management, employee and employer online portals, reporting, training and implementation support. The framework has no minimum purchase volume and a maximum of 2,000 bicycles. Individual leases last 36 months. The framework is initially concluded for two years and may be extended annually up to a maximum of four years. Offers are due by 5 October 2026 at 15:00, and bidders remain bound until 14 December 2026. The award is based on price (40%) and quality (60%). The bidder must demonstrate professional registration, financial capacity, relevant experience and staffing information, submit the required certificates and references, and provide the completed German-language tender forms and quality concepts. The solution must meet detailed requirements for insurance, maintenance, dealer coverage, disruption handling, secure online portals and data protection.