Framework agreement for Cloud IP telephony and communication solutions

Summary

The tender concerns the framework agreement for Cloud IP telephony and communication solutions for VALUNY GmbH. The bid includes migration and transition planning, architecture and operations concepts, project organization, migration planning, user training, and CTI and multichannel contact center capabilities, as well as data processing and security measures. The evaluation is based on a price-quality ratio, with price accounting for 40% and quality criteria for 60%. Proposals should include a work plan, documentation and descriptions of compliance, as well as contact details.