HCM Services and Support, Project Assistance and Change Requests

Summary

Humboldt University of Berlin is seeking recurring service and support for the HCM modules in SAP S/4HANA Private Cloud Edition, including incident and problem management (an estimated 920 person-days), SAP basis-related work (327 person-days), and on-demand project work and change requests (883 person-days). The bid must state hourly and daily rates for the required consultant and developer profiles; a standard working day is 8 hours. The price schedule lists a project manager, senior consultant, consultant, system architect, developer and travel costs as separate items. The bidder must confirm compliance with all mandatory requirements in the tender documents and provide the required evidence, references and staff qualification information. Bids are evaluated on price (50%) and quality (50%); quality is assessed through presentations covering five areas, including SAP HCM/H4S4 expertise, integrations, public-sector pay experience, service organisation and cooperation. The bid must be submitted electronically in German. During contract performance, staff must be paid at least EUR 13.69 gross per hour or any higher applicable statutory or Berlin collective-agreement rate, and the contractor must meet other contractual labour, equal-treatment, ILO core labour standards and environmental requirements.