Framework agreement for operational support of Open Text Content Server and Archive Server

Summary

This tender concerns a framework agreement for extended bench support and operational assistance for Open Text Content Server and Archive Server, including development and consulting services via Service Requests. The contract requires four qualified specialists and sets a two-track evaluation with a 70% technical assessment and 30% price weight. The agreement duration is 12 months with the option to extend up to three more years (maximum 48 months). The bidder must provide detailed CVs, meet mandatory and candidate eligibility criteria, and follow subcontracting rules. All conditions, roles, SLAs, and conventions are defined in the contract documents.