Ad-hoc provision of a telephone interpreting service for professionals in the Early Help sector

Summary

This tender concerns the ad-hoc provision of a telephone interpreting service for professionals in the Early Help sector. The contractor must provide a dedicated telephone number for each language and deliver ad-hoc interpretation during weekdays from 8:00 to 18:00, with a response time normally not exceeding two minutes. Interpreters must be female diploma holders or officially certified interpreters who have special training for telephone interpreting. In addition, the contractor must ensure quality and data protection, provide monthly usage reports, and work in close cooperation with the client. Technical requirements include VOIP, headset-friendly mic setups, and PIN-based user authentication, as well as other administrative requirements; bids must include the qualification and suitability documents required by the tender documents.