Audit of Operations Management 2026

Summary

The contract concerns the audit of Techniker Krankenkasse's (TK) operations management for 2026, including performing the audit, preparing an audit report, and presenting it to TK's Hauptausschuss. The audit will assess work management in TK's service centers and will derive practical recommendations for proper service alignment, process optimization, KPI development, and risk management, including considerations for AI usage. The procurement requires compliance with qualification and compliance requirements, and submission of documents and presentations as specified in the tender documents.