Mobile Device Lifecycle Management

Summary

The University Hospital of Münster is procuring end-to-end lifecycle management for its mobile devices under a 48-month framework agreement starting on 1 January 2027. Services cover receiving and inventory, storage and replacement-pool management, device configuration and delivery, user changes, repairs and warranty handling, collection, certified data erasure, recycling, on-site and express support, and related reporting. Indicative annual quantities include 500 new smartphones, 200 Samsung XCover devices, 300 user changes, 25 repairs, 50 warranty cases and 100 device returns. The estimated contract volume is approximately €400,000, with a maximum framework value of €550,000.