Provision of a Case Management and Reporting Solution and Related Services

Summary

Fiosrú is procuring a configurable case management and reporting solution based on an existing platform, together with related services, to replace its current systems. The system will support the handling of complaints and investigations and generate reports on organisational performance and complaint trends. The single-lot procurement is for a framework agreement with one supplier, with a maximum framework term of 10 years and an estimated value of EUR 12.5 million.