Support and maintenance of the National Transport Authority’s dedicated standalone ServiceNow instances

Summary

The National Transport Authority is procuring a managed support and maintenance service for its dedicated standalone ServiceNow instances. The scope includes platform administration, configuration and development, upgrades, incident management, security, reporting, training, licensing, integrations, hosting and transition services. The initial term is two years, with options to extend by up to three one-year periods. The estimated value over the maximum term is €5,242,299, with spending of up to €6,552,874 permitted for additional requirements and variations.