Organisation and management of a 24/7 multilingual call centre

Summary

Garde Bruxelloise is procuring the organisation and operation of a multilingual call centre available 24 hours a day, seven days a week, for four years. Call handlers will direct callers under an established protocol, record information about patients attending out-of-hours medical centres or requesting home visits, and help organise on-call doctors’ routes while limiting patient waiting times and taking language preferences into account.