24/7 organisation and management of a multilingual call centre

Summary

The Brussels on-call medical service is procuring the organisation and management of a multilingual call centre for four years, available 24 hours a day, seven days a week. Call handlers will direct callers according to an established protocol, register details of patients going to on-call medical centres, and process information for patients requesting home visits while organising the routes of on-call doctors. The service is intended to reduce patient waiting times, accommodate possible language preferences and support improvements to the Brussels on-call medical service.