AIMA Future Store Experience Design Services

Summary

AIMA is procuring a single, 12-month service contract to design the customer experience for its Future Store, with an estimated total of 3,880 professional hours and no lots. The work covers diagnosis of current services, research into relevant examples elsewhere, design and implementation support for proposed solutions, and observation of the new store once operating. Deliverables include findings and priorities, design recommendations and prototypes where appropriate, implementation support, and a final review with improvement proposals.