Delivery, installation, configuration and commissioning of a queue management system for customer flow at the Kujawsko-Pomorskie Voivodeship Office in Bydgoszcz

Summary

The procurement covers the delivery, installation, configuration and commissioning of a queue management system for customer and visitor flow at the Kujawsko-Pomorskie Voivodeship Office in Bydgoszcz. The scope includes new equipment, monitors, system, database and application software, cabling, integration, licensing, staff training, acceptance testing, documentation, warranty documents, technical support and system maintenance. The implementation must be completed by 30 November 2026; technical support and maintenance will continue for 36 months from 1 January 2027. Bids must be submitted electronically by 3 September 2026 at 12:00, and a PLN 2,500 bid guarantee is required. Offers are evaluated on price (60 points), quality guarantee (20), service response time for reported defects (15) and additional ticket-machine functionality (5).