Modernization and expansion of the Mitel MXOne switchboard system and supply of headsets for Poznań Contact agents

Summary

The tender concerns the modernization and expansion of the Mitel MXOne switchboard system, Mitel MiCollab and Mitel Interaction Recording, including updates, licences, network switches, a firewall and headsets. The contract also requires a minimum 24-month warranty for the supplied systems and devices, and a 72-hour maximum fault repair time during the warranty period. The contractor must be a sales partner and distributor of Mitel equipment and software. Price is the main award criterion, with additional quality criteria for warranty period and fault repair time.