Parking enforcement service

Summary

This procurement concerns the City of Leiden's parking enforcement service. The contract requires deployment of BOA and monitoring staff, rostering and HR-related obligations, and accompanying training. The contractor must utilise Brickyard and Power BI for data-driven rostering and comply with social responsibility and KPI requirements. The award uses a best price-quality ratio and is limited to one contractor in this European procurement. A 5% Social Return obligation and a 98% KPI target apply. Work is priced on an all-in basis per the pricing schedule and subject to contractual adjustments.