European tender for a citizen affairs application

Summary

The Municipality of Steenwijkerland is procuring a citizen affairs application, apparently as a SaaS solution, including implementation, training, data conversion, system integrations, support and ongoing management. The initial contract term is four years, with annual tacit renewals thereafter unless terminated in accordance with the contract. Bids must be submitted electronically by 10 November 2026 at 16:00. The tender uses price and quality criteria: comparison price/TCO carries 20%, internal process control 10%, digital services and self-service 10%, process automation and digitalisation 10%, and package wishes 15%. Prices must be fixed, in euros excluding VAT but including all additional costs; the comparison price is calculated over six years. The bidder must complete the compliance list and confirm acceptance of the stated general and functional requirements, and must provide a reference demonstrating the required core competence.