Oracle product technical support services

Summary

This tender concerns the provision of Oracle product technical support services to the Zāļu valsts aģentūra (ZVA). The contract aims to engage a service provider to deliver Oracle product technical support, monitoring, updates, security and data backup across ZVA information systems, including ZVAIS and EURS, for 36 calendar months starting December 10, 2026. The award criterion is the lowest total contract price excluding VAT. The estimated contract value is up to EUR 130,000. Key qualification requirements include at least two Oracle-related IT projects in the last three years; at least four Latvia-based specialists with Oracle certifications (e.g., OCP, OCM, OCE); Latvian language proficiency at least level B2; bid guarantee EUR 2,600; the tender is conducted via the Electronic Procurement System (EIS).