03-2026 – Consumer information call centre and interactive voice response system for Energie-Info

Summary

The National Energy Ombudsman of France is procuring, in one unloted contract, first-level telephone support for the Energie-Info consumer information service for individuals and businesses, together with the setup, operation and maintenance of its interactive voice response system. The work includes handling and routing incoming calls and operating caller information and callback functions. The contract runs for one year and may be renewed up to three times, for a maximum total duration of four years.