Public service concession for managing the Seine-et-Marne teleassistance service

Summary

The Seine-et-Marne Department is seeking a seven-year public service concession, starting on 1 October 2027, to manage its home teleassistance service for older people and adults with disabilities living in the department. The concession covers installation, maintenance and repair of home equipment; administration and financial management of subscriptions; and handling users’ calls around the clock, seven days a week. The service includes a basic package and optional equipment and services. The estimated contract value is €8.2 million; the procurement comprises one lot.