Administrative case management solution as a SaaS service

Summary

The procurement concerns a comprehensive administrative case management system delivered as a SaaS service for the City of Rovaniemi. The solution covers case management, electronic transactions and an electronic archive. The supplier must deliver and implement the system in accordance with the tender documents, including the requirements specification, information security requirements, delivery project arrangements, support and service levels, project plan and expert requirements. The contract is fixed-term during the delivery project until successful acceptance testing and approval by the contracting authority; it will then continue indefinitely. Tenders must be submitted by 12 November 2026 at 10:00 UTC.