Employee support service for Renfe Group staff

Summary

RENFE-Operadora is procuring a nationwide psychological support service for all employees of the Renfe Group for 19 months, with no division into lots. The service will provide preventive resources and individual psychological assistance through a digital platform and mobile app, telephone and video calls, including referrals where specialist or continued care is needed. It must be available 24 hours a day, every day of the year; six sessions are specified per user and reason, with justified extensions possible. The contract also includes periodic quantitative and qualitative reports and a final service report.