Supply and implementation of a self-service system for certificates, appointments and queue management

Summary

The Torrevieja City Council is procuring the design, supply, installation and commissioning of an integrated public-service system: one accessible self-service kiosk for issuing municipal registration certificates and booking appointments, a pre-existing appointment and queue-management platform provided as SaaS, and equipment for confirming appointments and calling queues at five municipal offices. The contract is not divided into lots. Implementation is due within four months, followed by three years of SaaS service; the estimated value is €88,800 excluding VAT.