Contact centre service for enquiries about housing rehabilitation

Summary

The Barcelona Metropolitan Housing Consortium is procuring a contact centre service to answer and manage enquiries about housing rehabilitation programmes, grants, files and related incidents. The service will support residents, property owners and tenants, owners’ associations, professionals, businesses and public bodies. The contract has no lots and provides for up to 4,500 operator hours per year, initially with one active operator during the personalised service hours; it will run for one year from 7 March 2027, with up to three one-year extensions.