Home assistance services for personal care in Salamanca

Summary

The tender is for the City of Salamanca’s public home-assistance service for personal care. The service supports older people, people with disabilities, minors in need of protection and families facing difficult circumstances, helping them remain in their homes. It includes personal care, household support, accompaniment, and social and socio-educational assistance. The estimated volume is 350,000 hours per year. The annual maximum budget is €7,862,400 including 4% VAT, and the reference rate is €21.60 per hour excluding VAT. The contract runs for two years, with possible annual extensions for up to two additional years. It is not divided into lots. The contractor must organise and deliver the full service, provide suitable staff and a local office, maintain service accreditation and operate a quality system. Tenders are assessed on price (up to 31 points), the technical plan (up to 49 points) and additional services at no extra cost (up to 20 points). A technical plan score of at least 24.50 out of 49 is required to proceed to the next evaluation stage. Among other requirements, the bidder must demonstrate annual turnover of at least €6,048,000 in the relevant services field and comparable service references worth at least €5,292,000 in the year with the greatest activity during the past three years. Bids must be submitted electronically, and the offered hourly rate must not exceed the stated ceiling.