Travel agency services

Summary

The tender covers travel agency services for Vitoria-Gasteiz City Council employees and external trainers travelling for work or training. The contractor will arrange domestic and international travel and accommodation bookings, changes and cancellations, issue tickets, handle necessary travel documents, provide written destination-safety information and resolve problems arising during trips. Travel proposals are generally due within 24 hours, with at least three suitable options for accommodation and transport; at least one transport option must be the lowest-priced. The provider must supply a 24-hour assistance phone line, travel consultancy and periodic expenditure reporting. The estimated value is €100,000 excluding VAT and the budget including VAT is €121,000; the contract may be modified by up to 20%, or €20,000 excluding VAT, if the number of trips increases. The administrative conditions state a 24-month term, while the technical specification states one year from 19 January 2027 or from a later contract-signing date; bidders should verify this discrepancy with the contracting authority before preparing an offer. Award scoring covers the accommodation discount (50 points), discount on ticket-issuance charges (35 points), response time for routine requests (5 points), handling time for urgent requests (5 points) and response time to reported incidents (5 points). Bidders must meet the turnover and similar-services experience thresholds and submit an electronic offer with the required declarations.