Granollers City Hall municipal buildings voice and data telecommunications services control, management and improvement service

Summary

The tender concerns the control, management and improvement of voice and data telecommunications services for Granollers City Hall's municipal buildings (fixed and mobile). The bidder must provide a comprehensive service including TEM platform management, monthly control and management reporting, invoice control and allocation, budgeting oversight, operating with risk and cost optimization, and supporting the preparation and evaluation of future telecommunications tenders. The contract requires adherence to data security and privacy requirements (RGPD) and national security standards (ENS), and collaboration with municipal contacts for service delivery, issue resolution and ongoing improvement. The bidder must also enable a smooth transition to any future provider (devolution/devolució) and assist in the related handover processes.