Access control services for Málaga central markets

Summary

The tender concerns access control services for Mercamálaga’s central wholesale markets, provided 24 hours a day throughout the year, plus an additional 4.5-hour reinforcement shift from 02:30 to 07:00, Monday to Saturday except public holidays. The service includes controlling visitor and vehicle access, collecting access fees where applicable, handling telephone calls and emergencies, recording incidents, and directing market users. The initial contract term is 24 months, with up to two 12-month extensions and a maximum total duration of 48 months. The estimated total value is EUR 536,659.20 excluding VAT, while the tender budget is EUR 295,162.56 including VAT. The evaluation awards up to 60 points for the financial offer, up to 5 points for free additional hours, up to 15 points for staff replacement response time, 5 points for a service manager available around the clock, and 15 points for annual training in conflict resolution and customer service. Bidders must meet the workforce transfer, turnover, experience, insurance, management and equipment requirements.