Consultancy and technical assistance for AI-enabled process modernisation

Summary

Madrid City Council is establishing a single-category dynamic purchasing system for specialist consultancy and technical assistance to modernise, simplify and innovate administrative procedures and the processes supporting them. The work may use artificial intelligence, robotic process automation, data analytics and low-code/no-code platforms, and will be commissioned through subsequent specific contracts. The system has an estimated value of €11,301,920.40 excluding VAT, runs for three years from 1 October 2026 and may be extended up to a maximum total duration of 60 months; services may be performed throughout Spain.