Extension of Cisco Webex licenses

Summary

This procurement concerns the extension of Cisco Webex licenses for Regensburg city administration and council, including provisioning of licenses for Webex Meetings, Webex Calling and Customer Assist, as well as accompanying support and service provisions. The contract spans 48 months, starting in Q4 2026, with license types such as Active User Meetings, Named User Webex Calling Professional, and Customer Assist, plus potential additional host licenses. The bidder must ensure smooth operation, provide 24/7 online support, technical phone support, and response times according to incident severity, with on-site support within a 150 km radius. DSGVO data-processing obligations must be met (via Annex E). Release notes, operability testing, and training materials (including German videos) must be supplied. The bid requires at least two public-sector references with 3,000+ employees, an annual turnover of at least EUR 480,000, ISO 9001 certification, and Cisco Gold Certified Partner status; authorization to distribute Cisco products and licenses must be demonstrated, along with necessary documentation.