Procurement and operation of a software solution for standardized emergency call questioning at Essen Fire Service

Summary

The tender covers the procurement, implementation and operation of a software solution for standardized emergency-call questioning for Essen Fire Service. The solution must integrate with the existing Celios computer-aided dispatch system, support 30 simultaneous users, and include quality management, statistics, reporting, training and test systems, maintenance and support. It must be fully operational by 1 July 2027; the kick-off must take place within 12 weeks after contract award. The tender submission deadline is 15 October 2026 at 12:00, and the deadline for additional questions is 7 October 2026. Variant bids are not permitted, and price is the only award criterion. The bidder must submit references, project-team qualifications, a project plan, security and certification evidence, and the required declarations.