Procurement of a new cloud-based telephone system for the entire Recklinghausen district administration

Summary

The tender covers the supply, configuration, migration, commissioning, documentation and operation of a public-cloud SaaS communications and telephony platform for the entire Recklinghausen district administration. The solution must include contact-centre, operator-console, reporting and Microsoft Teams integration functions, IP desk phones, IP analogue gateways, and a local emergency or standby system. The planned quantities are 1,500 full-feature licences, 550 device licences, 50 mobile-only licences, 400 IP desk phones, 20 four-port IP analogue gateways and 30 eight-port IP analogue gateways. The bidder must demonstrate registration, at least three comparable project references starting no earlier than 1 January 2022, technical capability, German-speaking project management and technical escalation, and liability insurance. Mandatory requirements include C5-level or equivalent security assurance, EU or EEA data processing, integration with Microsoft Entra ID, Microsoft 365 and Teams, open interfaces, and a functioning local emergency solution. Price accounts for 30% of the total score, the project, migration and rollout concept for 20%, the operations, support and service concept for 20%, and the architecture, integration and future-development concept for 30%. The tender document states that the submission deadline is 17 August 2026 at 09:00.