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Tender detail

Helpdesk service

Summary

The German Patent and Trade Mark Office is procuring helpdesk services at its Munich location for a 48-month base term. The services include first-level support, use and maintenance of the knowledge management system, customer-specific service-call management and other IT helpdesk tasks for more than 2,800 users.

Reference number
6e146bc2-b1c4-4af2-9b5a-8ef9dfb26a2a
Buyer
Bundesrepublik Deutschland, vertreten durch die Bundesministerin der Justiz und für Verbraucherschutz, diese vertreten durch die Präsidentin des Deutschen Patent- und Markenamtes
Country
Germany (DEU)
Procedure
Open procedure
CPV
72253000 Helpdesk and support services
Deadline
2026-11-30
Status
Open
Contract subject
Services
Estimated value
Not published
Source
DEU_BKMS
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