Nationwide EVB-IT service contract for DGNSS

Summary

The tender concerns a 36-month nationwide EVB-IT service contract for the inland DGNSS system operated by the German Federal Waterways and Shipping Administration. The contractor must provide second-level support, restore and maintain system availability, install and further develop software updates, perform backups, provide hotline and on-site services, maintain spare parts, implement IT security and BSI baseline protection measures, and deliver training when requested. The service includes the relevant DGNSS software and system components at multiple locations. The offer deadline is 19 October 2026 at 23:59. Key operational requirements include German-language hotline support, reaction and resolution times of 2/16 hours for business-preventing faults, 8/30 hours for business-impeding faults and 16/60 hours for minor faults, and service availability during the specified working hours. The contractor must also complete the required software upgrades and BSI checks within three months of contract start.