Call centre software procurement, implementation and support

Summary

Ziekenhuis aan de Stroom (ZAS) is procuring call centre software to support central appointment scheduling, central telephony and decentralised secretariats. The single-lot framework agreement covers procurement, implementation, integration, support and further optimisation of the software. The planned initial term is 48 months from October 2027, with up to four one-year extensions; the estimated value is €3,278,500 and the framework maximum is €5,925,000.