Hardware and software maintenance and technical support for central servers

Summary

The Ministry of Finance is procuring 48 months of hardware and software maintenance and technical support for central server platforms located in Bucharest and Brașov, under a framework agreement. The procurement is divided into three lots: IBM platforms; non-IBM platforms; and Oracle and Quest Software platforms. Each lot includes equipment repair and maintenance, as well as proactive and on-demand technical support. The proactive support volumes are 1,920, 820 and 400 person-days respectively; the on-demand support volumes are 2,056, 2,173 and 3,503 person-days. The overall framework agreement has a maximum value of RON 144,288,018.32. Tenders are evaluated on price (40%), the technical-support methodology (30%), hardware incident remediation time (10%) and the experience of experts relevant to the lot (20% in total). Eight hours is the minimum remediation time; a response time of up to 6 hours earns additional points, while 4 hours or less receives the highest score. Tenderers must have relevant previous experience, ISO 9001 and ISO/IEC 27001:2017 certification or equivalent measures, and appropriate registration. Tenders must be submitted electronically by 19 October 2026 at 15:00.