Observability tool for IT ecosystem

Summary

The tender concerns entering into a new framework agreement for the purchase, implementation, support and maintenance of an observability framework for Sibelga's IT environment. The framework covers end-to-end observability and monitoring of infrastructure, applications and services, telemetry data collection and analysis, user journey monitoring, and the provision of dashboards and reports tailored to different roles. The contract aims to enable comprehensive visibility and monitoring across IT services, with the possibility of licensing directly with the chosen framework provider.