Audit Services for AIMA's Appointment Scheduling System

Summary

The Agency for Integration, Migration and Asylum (AIMA, I.P.) is procuring a five-month audit of its appointment scheduling system under a single, unloted contract. The work covers process and compliance audits, assessment of legal, operational and technical criteria, analysis of workflows, logs, decisions and internal controls, and penetration testing of the system and its digital and telephone channels. Deliverables include an independent final report with conclusions and recommendations and an action plan.