Procurement of services for the operation of the 24x7 regime in ESPAP, I.P.'s ICT Systems

Summary

The tender concerns the procurement of 24x7 IT systems operation services for ESPAP, I.P. It comprises two components: A) Systems operation services (24x7) and B) transformation/workload automation services. The contract duration is 36 months with a base price of €686,612.88 excluding VAT. The bidder must supply at least 9 resources for Component A (7 Intermediate Systems Operators and at least 2 Senior) and at least 1 resource for Component B; work is organized in three shifts (24x7). Deliverables include daily and monthly reports, with adherence to ITSM and data protection requirements. Required qualifications include CNAEF Level 4, with 3-5 years in ITSM, Oracle/MS SQL, Windows/Linus Administration, 3 years in banking/finance environments, and 3 years in batch/online monitoring; Senior personnel require 5 years in ITSM, ISO 20000/27000 and ISAE 3402, plus similar experience in Oracle/MS SQL and Windows/Linux. Component B requires at least 1 resource with 5 years in Oracle/MS SQL, Windows and Linux, and automation. Resources for A cannot be used for B. The tender also requires ISO 20000, ISO 27000 and ISAE 3402 expertise and appropriate documentation.