Acquisition of an outsourced call centre service solution

Summary

The tender concerns the provision of a centralised incoming call reception and handling service for the Latvian Investment and Development Agency, including the delivery of consistent, high-quality information on matters within the agency’s responsibility. The contract will run for up to 48 months or until the maximum value of EUR 45,000 excluding VAT is reached, whichever occurs first. The procurement is not divided into lots, and the winner will be the compliant bidder offering the lowest total price. The tender must be submitted electronically through the procurement system by 31 August 2026. The service provider must have a technically equipped call centre, at least four operators able to work in Latvian and English, and a suitably experienced project manager.