Consultancy to define Alsace’s telephony and user relations strategy

Summary

The European Collectivity of Alsace is procuring project-owner assistance to define its telephony strategy and approach to managing relations with service users. This single, unlottted contract covers phases 1, 2, 3A and 3B: project scoping and needs segmentation, consolidation of the common telephone reception model, analysis of the existing telephony solution and an evolution strategy, and definition of requirements for user relations management. A later similar contract is planned for phases 4–6, covering preparation of procurements, implementation support and phased deployment. The estimated total value for phases 1–6 is €150,000 excluding VAT.