Centralized multichannel payment collection solution for SMGEAG subscribers

Summary

SMGEAG is procuring a two-lot framework agreement for managing customer payments in Guadeloupe. Lot 1 covers a centralized payment solution across web, mobile, interactive voice response and payment-link channels, integrated with the existing WatERP system, including reporting, training and maintenance; its estimated value is EUR 1.2 million. Lot 2 covers the supply and maintenance of payment terminals accepting bank cards and cash, with an estimated value of EUR 800,000. The stated duration is 48 months, with up to three 12-month renewals.