Maintenance of the Reina Sofía Museum’s Dynamic Information System

Summary

The tender covers comprehensive maintenance of the Reina Sofía Museum’s dynamic information system. The contractor must provide content-management software licences and ensure preventive, corrective and evolutionary maintenance of the existing screen system’s software and hardware for two years from 1 November 2026, or from contract signature if later. The contract may be extended once for two years. The system comprises 15 monitors and 8 players, with 11 SpotDyna or equivalent licences. The contractor must maintain uninterrupted operation, compatibility with the existing solution and HTML5 content, and bear any migration costs. The work also includes software updates, cleaning and repairing equipment, replacing parts where necessary, training users, and providing a user manual and technical documentation. Preventive maintenance must include periodic equipment inspections, filter cleaning, and checks of electrical and data connections. The technical specification refers both to at least four inspections per year and to visits on the second Tuesday of June and December; the intended inspection frequency should be verified in the tender documents. The maximum response time for incident reports is 24 hours. The maximum resolution time is 3 working days for minor incidents, 2 working days for medium incidents, and 4 hours or urgent priority intervention for serious incidents. The contractor must provide a telephone number and email address for reporting incidents and appoint a service coordinator. As an environmental contract condition, all electronic waste generated during the contract must be properly documented and managed; waste that cannot be reused must be transferred to an authorised waste manager, and supporting documents must be provided within five days of contract signature. The tender budget is €28,000 excluding VAT and €33,880 including 21% VAT; the estimated total value including the possible extension is €56,000. The contract is not divided into lots, and price is the sole award criterion, with up to 100 points available. The bid must be submitted electronically in Spanish and include the responsible declaration and price offer. No final guarantee is required.